๋ณธ๋ฌธ ๋ฐ”๋กœ๊ฐ€๊ธฐ

์ •๊ธฐ ๊ธฐ์‚ฌ1

2024. ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ ๊ณต๋ถ€ ์‹œ์ž‘ 2024๋…„ ์ •๊ธฐ ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ ํ•„๊ธฐ ์‹œํ—˜ ์•ˆ๋…•ํ•˜์„ธ์š”. ์ด๋ฒˆ์— ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ ์ž๊ฒฉ์ฆ์— ๋Œ€ํ•ด ํฌ์ŠคํŠธ๋ฅผ ์ž‘์„ฑํ•˜๊ฒŒ ๋๋„ค์š”. ์ €๋Š” ์ „๊ณต์ด ์ปดํ“จํ„ฐ ๊ณตํ•™์ด๊ณ  ํฌ๋ง ์—…๋ฌด๊ฐ€ IT ์—…๋ฌด๋‹ค๋ณด๋‹ˆ.. ์ž๊ฒฉ์ฆ ๊ณต๋ถ€๋ฅผ ํ•  ํ•„์š”๊ฐ€ ์žˆ์„๊นŒ? ๊ทธ๋ƒฅ ํ”„๋กœ์ ํŠธ ๊ฒฝํ—˜์ด๋‚˜ CS ๊ณต๋ถ€๋ฅผ ํ•˜๋Š”๊ฒŒ ๋” ์ข‹์ง€ ์•Š์„๊นŒ? ์—ฌ๋Ÿฌ ์ƒ๊ฐ์ด ๋งŽ์•˜๋Š”๋ฐ ์ด๋ฒˆ์— ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ ํ•„๊ธฐ ์‹œํ—˜์„ ๋„์ „ํ•˜๊ธฐ๋กœ ๊ฒฐ์ •ํ–ˆ์Šต๋‹ˆ๋‹ค. Why? ์ €๋Š” ๊ต๋‚ด ์ „๊ณต ์ˆ˜์—…์„ ๋ฐ”ํƒ•์œผ๋กœ ์–ด๋Š์ •๋„ ๊ณต๋ถ€ํ–ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•œ CS ์ง€์‹์ด ๋ถ€์กฑํ•˜๋‹ค๋Š” ๊ฒƒ์„ ๊นจ๋‹ซ๊ณ  ์ทจ์—…์„ ์œ„ํ•ด์„œ CS ๊ณต๋ถ€๋ฅผ ํ•ด์•ผ๊ฒ ๋‹ค๊ณ  ์ƒ๊ฐํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฐ๋ฐ ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ๊ฐ€ CS ๋‚ด์šฉ์„ ๋งŽ์ด ๋‹ด๊ณ  ์žˆ๋”๋ผ๊ตฌ์š”?? ๊ทธ๋Ÿผ, ์ •๋ณด์ฒ˜๋ฆฌ๊ธฐ์‚ฌ ๊ณต๋ถ€๋ฅผ ํ•˜๋ฉด์„œ ์กฐ๊ฐํ™”ํ•˜๋“ฏ์ด ์–ด๋Š ์ •๋„์˜ ์ง€์‹์ด ๋” ์ฑ„์›Œ์งˆ ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ฌผ๋ก , ์ž๊ฒฉ์ฆ ์ทจ๋“์ด ๋ชฉ์ ์ด๊ณ  CS ๊ณต๋ถ€์˜ ์ดˆ์ ์ด .. 2024. 1. 27.

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